Squaring the Circle > Programme > The Changing Shape of Offshoring

The Changing Shape of Offshoring

Moderator:

Vic Khan, Director of Global Client Service Centres, Alexander Mann Solutions (Moderator)

Speakers:

Rakesh Sangani, Partner, Proservartner
Tom Bangemann, Senior Vice President, Business Transformation, The Hackett Group

Outline

The offshoring and outsourcing industry has gathered momentum over the past 5 to 10 years. We are moving from a focus on the wage arbitrage gained by moving work from expensive locations to lower cost locations to a model now where as the wage differential erodes companies are looking to offshoring to move up the value chain, whether in IT, Finance & Accounting and HR or knowledge processing and innovation outsourcing, such as creative industries, research and development, recruitment and legal services.

In this session, the audience can learn how organisations are looking at the next generation of offshoring in different ways in order to create value for their organisations by putting their Shared Service Centres or Global Business Services at the strategic heart of their business to achieve greater competitive advantage.

The session will explore the global trends in offshoring, what best in class companies are doing and the developing value proposition for offshoring, with particular reference to the CEE region.

Rakesh Sangani

Vision and Strategy
Do you want to be the “Apple” of your organisation, focused on providing improved profitability and significant value back to the business, or just a cost reduction unit. This session will inspire you to do more with your functional capability.

Next Generation of Offshoring
We are in the 4th wave of offshoring, with initial waves not necessarily delivering the desired benefits of change. Organisations are now revisiting their offshoring models to leveraging existing capability and realise improved benefit for the business. We will highlight how the model has evolved over time, and the key considerations in this 4th wave.

Tom Bangemann

Offshoring and Outsourcing to CEE: Overview of Global Business Services Trends and their impact on the CEE region.

  • What are the major Global Business Services and BPO trends and how do they impact offshoring and outsourcing development in CEE?
  • What are some of the relevant best practices in Global Business Services and what is their relevance to CEE?
  • How does the CEE Global Business Services landscape look like, and how does it compare to other regions?
  • What are the hot spots in CEE and what is the Global Business Services/BPO outlook for the region?